Delivery and Returns
DELIVERY IS ONLY AVAILABLE IN THE UK AND NORTHERN IRELAND.
All orders will be sent using Royal Mail. The Beauty Lounge will endeavour to despatch orders within 24/48 hrs from the date of receipt of the order, dependant upon our stock availability (excluding Sat/Sun/Bank Hols). In the unlikely event your order is out of stock, we will advise you by email or telephone, and also inform you when to expect the out of stock item(s). Please ensure that your shipping details are correct with the full postal address. The Beauty Lounge WILL NOT be responsible for any orders with incorrect or missing information, should they not reach you.
FREE delivery is available on ALL orders in the UK and Northern Ireland. These will be shipped using Royal Mail parcel post. Please allow between 2-5 days for delivery. Please note that orders over £80 will be sent by Royal Mail recorded delivery and will therefore require a signature upon delivery. Please note the Beauty Lounge cannot be held responsible for items delayed in the postal sysem as this is beyond our control.
Please note that most of our products will not fit through the standard letter box so please try to use a delivery address where someone will be available to receive the order.
If no one is present on delivery a calling card will be left. If the items are not collected from the local sorting office within 3 weeks, your order will be returned to us and a redelivery fee will be incurred.
Please note that The Beauty Lounge may split your order into two or more parcels due to Royal Mailʼs insurance policies.
Lost goods or non-delivery of orders
On occasions, orders may get lost and fail to be delivered, which are outside the control of The Beauty Lounge, as we are reliant upon the Royal Mail.
However if you have not received your order within the specified timescale above, and have checked with your local sorting office and the parcel is not there, please notify us by email at email@example.com. We cannot resend the parcel or make a refund until after 15 working days from the date of despatch, as this is the timescale for Royal Mail to confirm the parcel as lost. PLEASE NOTE YOU WILL NOT THEREFORE BE ENTITLED TO A REFUND UNTIL AFTER THIS 15 DAY PERIOD.
If the parcel is not found after 15 days, and the Royal Mail confirm the parcel as “lost” then we will resend your order or make a refund.
Should you have any reason to want to return any Dermalogica item, please contact us within 30 days of the receipt of your product, by email at to advise us of any products you wish to return (for refund or exchange), and the reasons. Once you have received a response by email from us, please return the product to The Beauty Lounge, Well House, Main Street, Wilsden BD15 0JW. Dermalogica Products can now be returned regardless of condition or usage. There may also be a restocking fee of £5 for returns at our discretion. This does not affect your statutory rights as a consumer The cost of postage and packaging for returning the goods will be the responsibility of the customer.
Please return the Dermalogica product in secure packaging by Royal Mail. The Beauty Lounge will not be responsible for items lost, damaged or delayed in the postal system. You must also obtain proof of postage. Upon receipt of the returned goods, an email will be sent to you confirming that a refund has been made to the credit/ debit card used in purchase, or an exchange has been made.
The Beauty Lounge offers our customers a 100% satisfaction guarantee on all Dermalogica goods received faulty or damaged. In this instance we ask you to inform the Beauty Lounge within 14 days of the receipt of your product by email at firstname.lastname@example.org where details will be given for any returns. This does not affect your statutory rights as a consumer.
If you need to contact the Beauty Lounge please do so either through our customer services/order telephone line 07842 667500, email us at email@example.com or write to us at The Beauty Lounge, Well House, Main Street, Wilsden, BD15 0JW
Terms and Conditions
If you disagree with any part of thes terms and conditions, please do not use our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknolwedge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permittd by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United Kingdom.
What we collect
We may collect the following information:
Name and job title
Contact information including email address
Demographic information such as postcode, preferences and interests • other information relevant to customer surveys and/or offers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:-
Internal record keeping.
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes.
We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computerʼs hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us by email at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will correct any information found to be incorrect.